When you make a purchase:
1. We accept the following payment options Visa, MasterCard (excluding international credit cards), PayPal, direct deposit and cash (cash option is available with pick up only.) All prices are in Australian dollars (AUD)
2. You will receive a confirmation email that your payment has been accepted and your order has been placed.
3. When orders are shipped you will receive a second email advising your order has been shipped. You will also receive a tracking number.
4. All Orders are dispatched in 1 business day.
5. Your items will be packaged securely & placed in a tough bag satchel or cardboard box for bigger orders to prevent product damage during transport.
6. We use E-go Couriers (division of Hunter Express) for the majority of our deliveries. We advise the courier to leave in a safe place if no one is home. It is up to you to advise us if this is not practical, as we will not be responsible for any orders that go missing once we have proof of delivery. Our courier service does charge a redelivery fee payable by the customer if re-delivery is required. Pickups are possible from their depot at no charge.
7. Delieveries within Sydney are normally a overnight service other areas could take up to 3-4 business days. Some areas of WA and rural areas can take up to 10 days. If you havn't received your order within the time specified, please advise us immediately and we will contact the courier. Orders with a P/O box listed or exceeds standard delivery charge will be shipped via Australia post.
8. The following delivery times are estimates and are to be used as a guide only. No guarantee is extended that delivery will occur within the period stated. We make every effort to get your order to you as soon as possible , however, sometimes delays do occur.
9. In the unlikely event you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by emailing us at firstname.lastname@example.org. We are not responsible for any damages sustained during delivery. All returned goods must be un-opened & in original condition.
10. We do not refund based on personal taste alone please choose your flavours wisely. All postage costs are payable by the customer if you wish to make a exchange or refund.